Help Center

How Can We Help You?

Find answers to common questions and learn how to make the most of Memories Design

How to start

How to start

How to create a photo book from Facebook?How to create a yearbook from Facebook photos?Can I create a photo book just by uploading photos?

Orders and payment

Orders and payment

What payment methods do you accept?How much will my books cost?Can I get a discount?

Delivery

Delivery

Do you deliver to my country?Can you deliver one order to multiple addresses?How long does delivery take?

Photos

Photos

How do I upload my photos?How do I change a photo?What are the photo upload restrictions?

Layout

Layout

How do I change the layout or style of the book?How many photos can I have per page?

Front cover

Front cover

How do I change the cover?Why is the wrong year on the cover?

Your photo book

Your photo book

Can I create a photo book on my phone?What size is the photo book and what paper is used?Why do I get a message about deleting my album?

Your Account

Your Account

Do I need to create an account to use the app?Why do you need my data?How do you use my photos and personal data?

Photo book ideas

Questions about making a photo book for a wedding, birthday, trip, baby, anniversary or your year.

Can I combine photos from several phones and cameras in one book?Can I order extra copies as gifts?Which Facebook photos go into the book?